How To Use My Insurance via Prestige International At A Dental Clinic?

Adjusting to life in a new country can come with unexpected challenges but accessing reliable dental care shouldn't be one of them. Whether you're new to Singapore, travelling for work, or living abroad, having dependable dental coverage helps you stay healthy, confident, and focused.

A healthcare plan administered by Prestige International may include dental benefits that allow you to access care while living or travelling abroad. Knowing how to make use of your Prestige International insurance can help make the process much more seamless.

Patients covered under Prestige International’s insurance network can now conveniently access dental care at Dental Designs Clinic. Prestige International Inc., a leading Japan-based BPO provider, offers global support services for Japanese nationals and expatriates, including coverage for medical and dental treatment abroad. Their network includes assistance with insurance claims, multilingual support, and coordination for healthcare services such as dental check-ups and treatments.

With over 30 offices across 18 countries and a network of nearly 4,800 healthcare facilities, Prestige International supports around 30,000 members worldwide. For patients holding this coverage, our clinic is able to assist with eligible claims, treatment planning, and documentation. Whether you're in Singapore on assignment or travelling, we're here to ensure your dental care is seamless and stress-free under your Prestige insurance.

Why choose a Prestige International panel dentist?

Healthcare programmes that work with Prestige International often include a variety of benefits that can include routine dental check-ups as well as preventive and restorative treatments, depending on your specific plan.

1) Accessible clinic locations

Located conveniently in the heart of Singapore at Orchard, Raffles Place and Telok Ayer, Dental Designs Clinic is an accredited provider for patients with healthcare programme coverage managed by Prestige International.

2) Wide range of dental services

Prestige International panel dentists provide a wide range of dental treatments, from preventive dental care like fluoride treatments, routine cleanings and dental X-rays to restorative care (dental fillings) and tooth extractions. If a specific procedure isn’t included in your dental coverage, kindly inform your dentist before starting your treatment. This allows them to clearly explain your options and ensure you receive care with full transparency regarding out-of-pocket costs.

3) Japanese-speaking dentists

For our Japanese-speaking patients, we’re pleased to share that our clinic has dentists and staff who are fluent in Japanese. This ensures a more comfortable and confident experience during your visit, from discussing treatment options to understanding aftercare instructions. Whether you're attending a routine check-up or receiving more involved dental work, you can feel at ease knowing that communication will be clear and supportive throughout your visit.

4) Direct billing/Self-claim billing

At Dental Designs Clinic, we are dedicated to making your experience smooth and worry-free when using a healthcare programme managed by Prestige International. Based on your treatment type and coverage, you’ll have access to either a direct billing service or a self-claim process, both designed to give you clarity and peace of mind.

• Direct Billing
• Self-claim

For most eligible and routine dental treatments, we offer direct billing. This means that you do not need to pay upfront, as long as the treatment is under the cap limit. We handle the paperwork and submit your claim directly to Prestige International. Your coverage is verified beforehand, and treatment proceeds as planned.

For more complex procedures, we may need to request a Letter of Guarantee (LOG), also known as a Guarantee of Payment (GOP) from Prestige International before treatment begins. This document provides confidence that your treatment is approved under your healthcare programme and enables Prestige International to settle payment directly with our clinic. Should approval not be possible in advance, you may be asked to pay upfront and then submit a self-claim for reimbursement. Please be aware that this may take more time and approval is not always guaranteed for procedures not covered by your plan.

Please let our staff know you're using a healthcare programme administered by Prestige International. We’ll assess the expected treatment and inform you if pre-approval is needed. If a LOG is required, we will handle the submission process on your behalf.

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How does my Prestige International insurance work?

Here’s a simple guide on how the process works when you use your Prestige International insurance with us.

1 . Checking your coverage

Start by confirming whether your insurance plan includes dental benefits with Prestige International. If you are unsure about your coverage, you may contact Prestige International directly or check with your insurer for clarification.

2. Book your dental appointment and provide your Prestige International information

Once you confirm the coverage, just contact our clinic to schedule an appointment. We will provide you with all the necessary details about the treatment. Don’t forget to let us know about your Prestige International insurance plan when scheduling. Our team will need to verify your eligibility and arrange a Guarantee of Payment (GOP) in some cases before your treatment can begin. 

3. During your dental appointment

Please let our team know if you are using a healthcare programme managed by Prestige International and remember to bring your Healthcare Programme card to your appointment. We will review your planned treatment and let you know if pre-approval is needed. If a Letter of Guarantee (LOG) is required, our staff will help to arrange and submit this on your behalf.

4. After your appointment is completed

If all the dental procedures done for that day is covered by your Prestige International insurance, we will process the claims directly for you once your appointment is complete.

5. Booking your next appointment

After your insurance details are recorded, arranging subsequent appointments may be more straightforward. If there are any changes to your dental insurance coverage or personal information, simply let us know, and we’ll update your records to ensure seamless care.

Read about our dentists here! If you have a preferred panel dentist, just let us know and we’ll be happy to help arrange your appointment for you.

Healthcare programmes under Prestige International

If you hold a healthcare card issued by Prestige (with their logo), you are likely part of one of these supported programmes:

• Hitachi Healthcare programme

• MUFG Healthcare programme

• Sony Healthcare programme

• ANA Healthcare programme

• Mitsubishi Denki Healthcare programme

• NSK Healthcare programme

• Daiwa House Healthcare programme

In addition to the above, any other Healthcare programmes not listed here but issued with a Prestige-branded healthcare card are considered not to be eligible for dental treatments under Prestige International.

If you're unsure whether your plan qualifies, just contact us or send us a photo of your healthcare card, and our staff will verify it for you.

Frequently asked questions about Prestige International insurance

We answer some commonly asked questions about Prestige International Panel Clinics and how you can utilise your Prestige International coverage fully with us.

Q) What if I need treatment that isn’t covered?

Some Prestige International dental plans have limitations, such as the type of materials used in restorative treatments. Your dentist will advise on other payment options if a specific treatment is not covered under your plan.

Q) How do I claim my Prestige International dental insurance with an Prestige International panel dentist?

At Dental Designs Clinic, you will get to enjoy Prestige International coverage for your dental treatments with us. Please bring your Prestige International Healthcare Programme card for your appointment in order for us to process your claim with Prestige International. Whenever possible, we direct bill your treatment charges to Prestige International for your convenience.

Q) Can I come in for emergency dental checkup?

We understand that dental emergencies can arise suddenly and disrupt your daily life. If you are in pain or need urgent care, please contact us right away and we’ll prioritise arranging a same-day appointment whenever possible. Our clinic offers same day restorations and crowns—permanent solutions designed to restore your comfort and resolve dental issues efficiently. Same day crowns are as strong as or even stronger than conventional crowns which usually take two weeks to manufacture. Read more about same day crowns here.

Conclusion

Whether you're an expatriate from Japan or a local who’s been travelling, living abroad, or simply seeking dental care through Prestige International, Dental Designs Clinic is listed on the Prestige International panel, so eligible members can attend the clinic under their programme. If you work in Orchard or Singapore’s Central Business District area, our Orchard, Raffles Place and Telok Ayer branches are located near the CBD, and lunchtime appointments are available for patients who prefer midday slots.

Utilising your Prestige International Insurance at a dental clinic in Singapore can be simple. Simply verify your coverage, select a clinic familiar with Prestige International policies, and familiarise yourself with the billing process, to navigate your dental treatment.

Would you like to schedule a dental appointment with us? Simply leave us a message here and we will be happy to assist you!

Whatsapp us at : +65 8200 9092

Call us at : +65 6221 8284